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Our Terms & Conditions — What You Need to Know

When you open an account with viv303, you're agreeing to the terms that keep your account secure, your deposits and withdrawals clear, and your gameplay transparent.

Account SecurityPayment ProcessingWithdrawal VerificationAccount Closure Rights
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viv303 Our Terms & Conditions — What You Need to Know
GET HELP WITH TERMS

How to Contact Us About Your Account Terms

Team online

Live Chat Support

Reach our terms support team via live chat inside your viv303 account dashboard. Response times are typically under 2 minutes during business hours, 09:00–22:00 Indonesia time, seven days a week.

Email Support

Email us at [email protected] with your account details and a description of your terms question. We reply within 24 hours and keep all correspondence logged to your account for transparency.

Account Settings

View and modify your account terms preferences, withdrawal limits and contact information directly in the Security tab of your dashboard. Changes take effect immediately.

SECURITY & YOUR DATA

How We Protect Your Information Under These Terms

Data Encryption

All data you share when registering — name, email, phone, payment details — travels to our servers via TLS 1.

Identity Verification

When you first withdraw, we ask for government ID and proof of address.

Cookies & Session Tracking

We use session cookies to keep you logged in securely and to prevent unauthorised access.

Data Retention

We keep your account data, transaction history and support tickets for as long as your account is active, plus 3…

Password & Account Changes

You can reset your password, email address or phone number anytime in your account settings.

Dispute & Request Process

To request a copy of your data, challenge a transaction or request account deletion, email [email protected] with your account number.

Frequently Asked Questions About Our Terms

You don't have to open an account. If you've already created one and want to exit, you can request account closure via email to [email protected]. We'll process your request within 3 working days, settle any pending withdrawals, and retain your data for 3 years in line with local law.

Yes. You can update your email address, phone number and password anytime in your account settings under Security. Email and phone changes require a verification code sent to your current registered contact, and they take effect immediately.

You have 14 days from the date a transaction appears on your account to file a dispute. Email [email protected] with your account number, transaction ID and reason. We investigate and notify you of the outcome within 7 working days.

Click 'Forgot Password' on the login screen. We'll send a reset link to your registered email. If you can't access your email, contact live chat or email [email protected] with proof of identity, and we'll help you regain access within 24 hours.

Yes. We never store your payment provider credentials on our servers. Deposits flow directly from your provider to our payment processor; we only see confirmation that the transfer cleared. You retain full control of your provider account at all times.

For your first withdrawal, we ask for government ID (KTP or passport) and proof of address (utility bill or bank statement, not older than 3 months). This is a one-time verification. Subsequent withdrawals require no re-verification unless you change your registered name or address.

We can suspend or close an account if we detect fraud, money-laundering, or violation of our terms. If this happens, we notify you by email with the reason. You can appeal the decision by replying to that email within 7 days; we review your appeal and respond within 5 working days where local law permits.

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