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How viv303 Protects Your Account and Rights

When you open an account with us, your account security, payment history and personal data are governed by clear legal terms built around Indonesia's account-holder protections.

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viv303 How viv303 Protects Your Account and Rights
REACH OUR TEAM

Contact Us About Your Account or Legal Questions

If you have questions about our terms, want to request data or dispute a transaction, our support team responds through multiple channels. We keep response times short and document every inquiry so you have a record of your request.

Team online

Live Chat

Open the chat window in the lobby any time. Our team responds within minutes during peak hours and answers policy questions directly. Available 24/7.

Email Support

Send formal requests to our legal support inbox for data access, account corrections or document requests. We confirm receipt and respond within 3 business days.

Account Settings

Update your registered name, address or contact details inside your account profile. Changes take effect immediately and are logged in your account history.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We encrypt your login credentials, payment details and transaction history using industry-standard protocols.

Login Encryption

Your password and session tokens are encrypted at rest and in transit. We never store your plain-text password.

Payment Data Protection

DANA, OVO, GoPay and QRIS transaction details are processed by licensed payment partners.

Data Retention Policy

Account activity is retained for 3 years from the date of last login.

Cookie and Tracking

We use session cookies to keep you logged in and functional cookies to improve the lobby experience. No cross-site tracking.

Your Data Rights

Request a full data export, correct any errors in your profile, or ask us to delete your account data where…

Dispute Resolution

If you believe a charge is incorrect or unauthorised, contact our support team with your transaction ID and details within…

Your Account and Policy Questions Answered

Real questions from Indonesian account holders about how our terms work, what rights you have, and how to manage your account data.

Your account remains open and your balance is preserved. We retain inactive accounts indefinitely. You can log in anytime to resume play. No dormancy fees apply. If you want to permanently close it, contact support and we'll guide the account closure process.

Yes. Contact our live chat or email with 'Data Request' in the subject line. We'll confirm your identity, compile your account history, payment records and device logs, and deliver the file within 3 business days. You can download it and share it with a third party.

We record transaction amounts, timestamps and payment method type. We do not store your actual wallet or card numbers. Payment partners (DANA, OVO, GoPay, QRIS) handle the sensitive data. Our logs show only that you deposited via one of those rails and the amount.

Open your account settings, navigate to Profile, and update your details directly. Changes take effect immediately and appear in your next statement. If you need help, contact live chat and we'll walk you through it in seconds.

Withdrawal verification records (ID scans, bank statements) are kept for 5 years for regulatory compliance and dispute resolution. After that period, we securely delete them. You can request deletion sooner if your account is closed and no disputes are open.

You can request account closure anytime via live chat. We'll process the closure, preserve transaction records as required by law (typically 3–5 years for audit), and delete other personal data where permitted. Some data must be retained for anti-fraud and compliance purposes.

Contact live chat immediately if you notice unauthorized activity. We'll freeze your account, review the transaction history with you, and work with our payment partners to dispute fraudulent deposits or withdrawals. Document any unusual activity with screenshots of dates and times.

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